Shipping Policy

COVID-19 Shipping Updates

We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of the posties and drivers are working to get your parcels to you.

However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience.

Need to know more?

We have lots of information and updates about coronavirus-related impacts to our network.

Mr & Mrs Pins Shipping Policy - No matter where you are, we deliver to many customers across the world, ensuring that we provide the highest levels of responsiveness to our customers at all times.

Processing time:

Order verification, quality check and packaging. All orders are sent to the supplier/warehouse/manufacturer for dispatch when the order is placed. The supplier/warehouse/manufacturer and the postal service process the orders, which can take a 2–3 days.

Shipping time:

This refers to the time it takes for items to be shipped from our supplier/warehouse/manufacturer to the destination.

  • For items stocked in our Australian warehouse they will be sent out using AusPost standard shipping. These items will arrive in 2 - 5 working days.

  • Items from our international supplier/warehouse/manufacturer will be shipped free with ePacket shipping (fastest worldwide small packet shipping) and will arrive in 20 - 41 working days. Once ePacket arrives in Australia it is handed over to AusPost and can be tracked on the AusPost website.

We ship from various locations around the world for free. You may receive multiple packages for a single order.

Track your order at all times

Yes, some orders (including international orders) can be tracked via the AusPost tracking website using the tracking number you were sent.

International orders are sent via ePacket shipping (fastest worldwide small packet shipping) and have minimal tracking. Most orders have on-line tracking available. Delivery times are approximately 20-41 days from date order is dispatched.